FAQ

PRODUCTS

Where do your products come from? 

We source our products from Europe and the US with a little bit of Japan sprinkled in there for good measure. We find that objects from around the world carry with them the essence of that region whether it be a design aesthetic, an outlook or the materials used.


What will my product look like? 

Descriptions of products will be listed on each individual product page.

 

Every effort is made to provide accurate descriptions, measurements and color. Characteristics, such as color, may differ between the actual color of the item and the color displayed on your screen due to browser differences. Many items we sell are handmade which can result in slight variations between products. We consider this character and is not a defect in the product itself. Vintage or antique items are sold "as is". Vintage or antique items may have noticeable wear, but we will never sell broken or faulty products.

 

Please review descriptions of products carefully before purchasing.

 

If an item is not in stock, can I back order it?

Products not in stock will be listed as "sold out" and are not available for purchase. Notifications of products back "in stock" will be communicated through our newsletter. Newsletter sign up is available on our home page. We also post new products on Pinterest and Instagram.


ORDERS

What information is required to complete my order?

When making a purchase through L'accumulation, personal information including your name, address, email, telephone number and billing information are used by L'accumulation to process and fulfill your order.

 

Please review that the information you submit is accurate and complete. In the event inaccurate or incomplete information is submitted, you are responsible for any charges incurred if we have shipped to an incorrect address you have given us or your order may not be processed at all. 

 

L'accumulation may contact you by telephone or email to request additional information to complete your order.


PAYMENTS

What currency do you use?

All prices and payments are in USD$.


What form of payment is accepted?

We accept all major credit cards: VISA, American Express, MasterCard and Discover.


When is payment due?

Payment is due at time of checkout. Payment includes stated cost of items ordered plus shipping and handling charges. 


Do you collect sales tax? 

For residents of Wisconsin, a 5.6% sales tax will be added to your order.


PRIVACY

Is my personal information secure?

L'accumulation uses industry standard 128 bit encryption technology and is certified Level 1 PCI DSS compliant.

 

During checkout, your credit card information will be sent via encrypted protocol to our payment partner Shopify Payments.

 

Do you sell my personal information?

L'accumulation never sells personal information. Personal information is only disclosed if we are required by law enforcement agencies.

 

Subscriptions to our newsletters are voluntary and you have the option to unsubscribe to our newsletters at any time. 


SHIPPING/DELIVERY: Please see DELIVERY & RETURNS

TERMS & CONDITIONS:
Complete terms and conditions are found on the checkout page.  Checking that you understand the terms and conditions is required upon checkout.